Privacy Policy

Butcher Ben is operated from Telfit Farm, North Yorkshire, United Kingdom. When this policy says “we” or “us”, it means Butcher Ben.

If you have a question about your data, email hello@butcherben.co.uk and we will reply within five working days.

Account details you give us when you sign in or create an account — your email address, and optionally your name and cooking preferences.

Order details if you place an order — your delivery address, contact phone number, and the items in your box.

Basic technical information your browser sends automatically — IP address, browser type, and the pages you visit on our site. We use this to keep the site working and to spot abuse.

To sign you in securely using one-time email links.

To send you the order, delivery, and account emails you would expect.

To send you our newsletter only if you have asked for it. You can opt out in one click from any email.

To improve the site and make sure it stays fast and reliable.

We do not sell your data, ever.

We share the minimum necessary with the suppliers who help us run the service — our email provider, our payment processor, and our delivery courier. Each one is bound by a contract that protects your data.

Account data: for as long as your account is open, plus seven years for accounting records once it closes.

Order data: seven years, to meet UK accounting and consumer law requirements.

Newsletter data: until you opt out.

Under UK GDPR you can ask us for a copy of your data, ask us to correct it, ask us to delete it, or ask us to stop using it for marketing. Email hello@butcherben.co.uk and we will help.

You can also complain to the Information Commissioner’s Office at ico.org.uk if you are not happy with how we have handled your data.

We use a small number of cookies that are strictly necessary to keep you signed in and to remember what is in your basket. We do not use advertising cookies.